Catchpole Law is authorised and regulated by the Solicitors Regulation Authority, registration no. 513783.

In accordance with the requirements of the Solicitors Regulation Authority we maintain insurance with Endurance Worldwide Insurance Limited.

Principal: Michael Catchpole.

VAT no. 971838970

Client Complaints Procedure

We are committed to providing a high quality service to all our clients. If something goes wrong we need to be told about it. This will help us to resolve your problem quickly and will also help us to maintain and improve our service.

If you have a complaint please contact Michael Catchpole who will respond to your concerns in accordance with our formal complaints procedure, which will be made available to you on request.

If you are not satisfied with the outcome of our complaints procedure, you may refer the matter to the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ tel: 0300 555 0333, email

Consumer Online Dispute Resolution (ODR)

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at  Our email address is